We have a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.
Don't accept the order if the box or the product is damaged, refuse the delivery instead. We don't accept returns when the customers signed and accepted the delivery with box and/or damaged package .
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refused shipments are subject to a $15 restocking fee plus return freight and shipping cost. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped.
If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a $15 restocking fee and any freight charges incurred.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
We don't refund Non Returnable items.
We don't refund the Shipping Cost.
We don't refund the Payments Processing and Re-stocking fees 5% of the total amount.
Example: Order amount $1000, Payments Processing fee is $50 ($1000 x 0.050 = $50), refund amount is $950 ($1000 - $50 = $950).
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchange of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:fully equipped equipment;a receipt proving the fact of purchase in the Vaosia online store;warranty card;an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation.