FAQ
Shipping
Yes, we ship in Europe, Mexico, Canada, Africa, Asia, Oceania and South America from United States. You can choose the shipping courrier and the costs will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 3-7 business days to arrive. Out of Stock orders deliveries can take anywhere from 7-21 days, but it can be longer depending of the vendor. ETA and Delivery details will be provided in your confirmation email.
We use all major carriers such as UPS, FEDEX, USPS, DHL, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
Only Returnable items!. We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the vendor and the product. Send us your request and a member of our team will be happy to help.
Yes. Your order will take longer to be successfully delivered.
Lead Time/ ETA now available on the products description.
Before confirming your order we ask the vendor for the product availability and then we contact the customer to proceed with the payment.
International Payments
International Customers can use our “International Payments” .
This is an Invoice payment link method for International Customers from Europe, Africa, Oceania, South America and Asia, which is provided via email when the order has been confirmed from the customers.
The options are Credit Cards, Bank Debits/Deposit, Credit Cards, Bancontact, iDEAL, EPS, Giropay, Przelewy24, Apple Pay, Google Pay, SEPA Direct Debit.
Order Cancellation
Customers can ask to cancel the order before it ships.
If payment has been completed we do not refund 5% Payment Processing and Re-stocking fee.
Any question?
If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.
Email: team@vaosia.com
Phone Number: (+1) 617-750-6038
